English — Return & Refund Policy
Keng Engine | KE Performance is committed to product quality
and customer satisfaction.
As most of our products are high-performance engine
components requiring specialized installation knowledge, the following return
and refund conditions apply.
1. Uninstalled Products
Customers may contact us to request a return or replacement
if an incorrect item or model was supplied or if a manufacturing defect is
identified.
All requests are subject to review and verification.
2. Installed or Used Products
We generally do not accept returns or exchanges for products
that have been installed or used, except where a manufacturing defect is
verified or where a remedy is required under applicable law.
3. Custom-Made Products
Products manufactured or modified according to customer
specifications, including CNC cylinders, custom pistons, modified cylinder
heads, and other special-order components, are generally not eligible for
returns due to a change of mind or incorrect specifications provided by the
customer, provided the products conform to the agreed specifications and are
free from defects.
4. Reporting a Product Issue
Customers should provide:
- Order
number or proof of purchase
- Description of the issue
- Photos or videos showing the problem
- Installation details and engine specifications, where
applicable
We may request that the product be returned for further
inspection before making a final determination.
5. Refunds or Replacements
If a manufacturing defect is confirmed, we will consider
repair, replacement, or refund as appropriate and in accordance with applicable
consumer protection laws.
Return shipping costs will be determined based on the cause
of the issue and applicable legal requirements.